PRIVACY POLICY
At https://eucent.in/, we are committed to protecting your privacy. This Privacy Policy describes how we collect,use and safeguard your information when you visit or make a purchase from our website.
- Information We Collect
We may collect the following types of information:Personal Information: Name, email address, phone number, shipping address, billing address, etc.
Payment Information: Credit/debit card details, UPI, wallet information (processed securely via third-party payment gateways).
Order History: Products viewed, purchased, and returned.Technical Information: IP address, browser type, device type, cookies, and website usage data.
- How We Use Your Information
We use your information for the following purposes:To process and deliver your orders.To send order confirmations, shipping updates, and support communication.To personalize your shopping experience.To improve our website, services, and customer support.To send promotional offers or product updates (you can opt out anytime).
- Data Protection & Security
Your personal information is stored in a secure environment.We do not sell or rent your personal data to third parties.Payment information is encrypted and processed via secure, PCI-compliant payment gateways.Access to your data is restricted to authorized personnel only.
- Cookies
We use cookies and similar technologies to improve your browsing experience. Cookies help us to: Recognize repeat visitors.Analyse site traffic and usage behaviour.Store items in your cart and manage login sessions.You can choose to disable cookies through your browser settings.
- Third-Party Services
We may use trusted third-party services (e.g., courier partners, payment gateways, analytics tools) to support our operations. These partners are obligated to maintain data confidentiality and comply with relevant data protection laws.
- Your Rights You have the right to:
Access your personal data.Update or correct your details.Request deletion of your information.
Opt out of marketing emails.Request any of the above, email us at corporate.healthfitz@gmail.com
- Data Retention
We retain your data only as long as it is necessary to fulfil the purposes outlined in this policy or as required by law.
- Policy Updates
We may update this Privacy Policy from time to time. All changes will be posted on this pageand your continued use of the website signifies your agreement to the updated terms.
- Contact Us
If you have any questions about our privacy practices or need support, contact us: Healthfitz Energy Product Private Limited
Registered Office : 144/145A/26, J N Mukherjee Road, 1st Floor Ghusuri, Howrah, West Bengal. PIN:711107
Phone : 9674526345
E-mail : corporate.healthfitz@gmail.com
RETURN, REFUND, EXCHANGE & SHIPPING POLICY
At https://eucent.in customer satisfaction is our top priority. We strive to ensure that every product you order meets your expectations. However, if you are not fully satisfied, we’re here to help with an easy return and refund process.
- Return Policy
Returns are accepted within 5 days from the date of delivery.
Items must be unused, undamaged, and in their original packaging with all tags, labels, and accessories.
To initiate a return, please contact us at corporate.healthfitz@gmail.com or 📞 +91-9674526345 within 5 days of receiving the product.
- Refund Policy
Once we receive and inspect your returned product, the refund will be credited within 7 business days.
The amount will be credited back to your original payment method (Credit Card, UPI, Wallet, etc.).
In case of Cash on Delivery (COD) orders, we will request your bank details to process the refund via NEFT or UPI.
Shipping charges (if any) are non-refundable unless the return is due to a defective or wrong product delivered.
- Exchange Policy
We offer product exchange only if the item is defective, damaged, or different from what was ordered.
Exchange requests must also be raised within 5 days of delivery.
Exchanges are subject to availability of stock and the product will be delivered within 5-7 days. If the item is unavailable, we will initiate a full refund
- How to Request a Return/Exchange
To initiate a return or exchange, please follow these steps:
Email us at corporate.healthfitz@gmail.com with:
Order ID
Product details
Reason for return/exchange
Supporting images (if item is damaged or wrong)
Our support team will review your request and provide you with a return pickup confirmation or drop-off address.
- Shipping & Delivery
The Product will be shipped within 1-2 days.
The Product will be delivered within 5-7 days
- Contact Us
If you have any questions about our privacy practices or need support, contact usat :
Healthfitz Energy Product Private Limited
Registered Office : 144/145A/26, J N Mukherjee Road, 1st Floor,Ghusuri, Howrah, West Bengal. PIN:711107
Phone : 9674526345
E-mail : corporate.healthfitz@gmail.com